We provide professional technical support for diagnosing issues, troubleshooting errors, and performing maintenance on Roland equipment. Choose between on-site service for hands-on repairs or a remote video call consultation for quick troubleshooting assistance.

1. On-Site Service – Available Within 50 Miles of Hackensack, NJ (07601) Rates may change based on logistics and additional miles.

✔ 3-Hour Minimum Charge – Required upfront to book a service request.
✔ Service Begins – Time starts when the technician leaves our Hackensack, NJ facility.
✔ Additional Time – $175 per hour, Not including travel time.
✔ Travel Surcharge – Additional fees apply for service locations beyond 50 miles.

On-Site Service Covers:

Roland Equipment Diagnosis & Repair
Routine Maintenance & Calibration
Error Code Troubleshooting
Media Handling & Color Adjustment

2. Video Call Support – Remote Troubleshooting & Assistance

If an on-site visit isn’t required, our remote support provides real-time guidance for troubleshooting and maintaining Roland equipment.

✔ $75 per 30-minute session
✔ Available via Zoom, FaceTime, or Microsoft Teams
✔ Payment required before the session begins

Video Call Support Covers:

Printer/Cutter Troubleshooting
Error Code Diagnosis
Software Setup & Configuration
Basic Maintenance & Calibration Guidance

Booking & Payment Requirements:

✔ On-Site Service: The 3-hour minimum must be paid in advance to schedule a visit.
✔ Video Call Service: Payment is required before the session begins.
✔ Additional Time: Any extra time beyond the scheduled session will be billed accordingly.

For efficient support, please provide equipment details and issue descriptions before the appointment.

Need expert Roland support? Contact us today to book your service!

Roland Service & Support — BT-12

Roland Service & Support — BT-12