Roland TrueVIS SG3 Series Printer/Cutters

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return and Refund Policy

Last updated: July 10, 2023

Thank you for shopping at Total Ink Solutions website and Total Ink Solutions app, operated by Total Ink Solutions LLC.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products purchased from us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions apply regardless of whether the words appear in singular or plural form.

Definitions

• You: The individual using the service or the company/entity represented by the individual.
• Company: Total Ink Solutions LLC, 200 South Newman Street, Unit 5, Hackensack, NJ 07601.
• Service: The application or website operated by Total Ink Solutions LLC.
• Application: The Total Ink Solutions app.
• Website: Accessible at https://www.totalink.com/.
• Goods: Items offered for sale on the service.
• Orders: A request by you to purchase goods from us.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

Equipment orders may not be canceled and refunded after the order is placed and payment is made. Equipment is manufactured for each order.

All other items may be canceled up until we ship them. After an order is shipped, it cannot be canceled.

To exercise your right of cancellation, inform us via:

• Email: ink@totalink.com
• Website: Refund Policy
• Phone: (877) 937-6400

We will reimburse you within 14 days of receiving the returned goods, using the same payment method as the original purchase, without additional fees.

Conditions for Returns

To be eligible for a return:

• Goods must be purchased within the last 14 days.
• Goods must be in original packaging, unused, and undamaged.
• A receipt or proof of purchase is required.
• Education classes can be refunded up to 1 week before the class start date.
• Sale items may be returned, but shipping costs will be deducted if free shipping was applied.

Exceptions:

• Custom or personalized goods.
• Perishable items or those with expired dates.
• Unsealed hygiene-related goods.
• Made-to-order items (e.g., coated screens, ink cartridges, vinyl).
• Equipment (work directly with the manufacturer for issues).

Returning Goods

Eligible returns incur a 20% restocking fee. Return items to:

200 South Newman Street, Unit 4, Hackensack, NJ 07601

We recommend using insured and trackable shipping. Refunds cannot be issued without proof of return delivery.

Missing Goods

Report missing items within 2 days of delivery.

Gifts

If goods were marked as a gift, you will receive a gift credit for the return value. Otherwise, refunds go to the gift giver.

Contact Us

For questions, contact us:

• Email: ink@totalink.com
• Website: Refund Policy
• Phone: +1 (877) 937-6400

Who is Total Ink Solutions?

Although Total Ink Solutions was founded in 2011, our screen printing/manufacturing roots go all the way back to the year 2000. Founder Luis Uribe came from a background of logistics, supply chain, and manufacturing before coming across a little ink factory in Hackensack, New Jersey, called CRS International.

At the time, that factory solely manufactured screen-printing ink until Lou saw a gaping hole in the local screen-printing industry. There was no all-in-one solution for small or large screen-printing shops to pick up everything they needed for emergency jobs on short notice or any jobs in general, with many of them opting to get their supplies from up to 5 or more different vendors.

Lou knew this injustice had to end. To better serve the screen-printing community, using his 30 years in manufacturing and supply chain, Total Ink Solutions\u2014the world\u2019s first \u201cEverything Screen Printing Store\u201d\u2014was born.

Over the past 7 years, Total Ink Solutions has established relationships with every major brand in the screen-printing industry, along with developing the highest-end screen printing ink in the world.

Today, Total Ink now sits on the shelves in screen printing shops all over the world. Our name has become synonymous with quality, reliability, and an undying commitment to perfect customer service.

At Total Ink Solutions, our customers come first. Since your success determines our future, personalized service and attention to detail are the capstones of our business. Our goal every day is to ensure that customers, whether visiting our physical location or our online superstore, leave with peace of mind knowing all their screen-printing needs are met.

If you ever have any questions, feel free to submit a question on our site or call the store anytime at the number listed.

We look forward to serving you.

Vision Statement

We Total Ink Solutions strive to become not only the industry leader and #1 in sales of screen printing inks and supplies, but also a place that our competitors respect and look up to.

Mission Statement

Founded under new management in 2011, Total Ink Solutions is a destination for premium screen printing inks and a complete line of screen printing supplies that are both reliable and consistent when you need them most. We leverage our relationships with trusted suppliers so there are no limits to what you can create for your customers. We exist to revolutionize the screen printing industry by growing our network through our passion for service and precision.

Company Culture & Philosophy

Our clients are our #1 focus, and their success determines our future.

Personal service and attention to detail are our way of business, and we ensure that each of our customers leaves satisfied each and every time with quality products.

Our team at Total Ink Solutions also strives and prides itself in providing a safe, clean, and comfortable work environment for all our employees.

Our goal is to manufacture screen printing inks and supplies at a consistent level of high standards. We will maintain our equipment, purchase new items when needed, and perform regular inspections to maintain our top quality levels. We strive to increase our business with future orders without compromising our customers' or employees' needs.